Emotions of those we serve
This morning I was reading a post by Ben Tilly about addressing emotions in web forms. He has a great idea. Actually, Kevin Hale, the CEO of Wufoo had a great idea.
In the process of trying to fill out a ticket you have the option of reporting your emotional state. Which can be anything from “Excited” to “Angry”.
I wonder if this idea could be implemented on any of our member-facing support forms or surveys? I think this idea is rock solid and might help make our members happier. A follow-up survey after the request was completed would check the emotions again. Is the member happy now? If not – we are doing something very wrong.
Read it all: http://bentilly.blogspot.com/2010/03/address-emotions-in-your-forms.html
You should follow me on twitter @dwradcliffe.
Congrats to Ryan Bingham
Tonight was the 82nd Oscars. I’ve never really paid much attention to events like this before but tonight I was glued to the TV watching to see who would win. One of my clients, Ryan Bingham, was nominated for Best Original Song for “The Weary Kind”, the theme from the film “Crazy Heart”.
If you also watched tonight you will already know that Ryan won! I would like to congratulate Ryan Bingham for his excellent work over the past year and and congrats also to his crew and team that helped make this possible.
Visit Ryan Bingham’s website at www.binghammusic.com.
If you didn’t catch the awards ceremony, you can watch Ryan’s acceptance speech.